Compliance of business processes with authoritative rules is significantly important to avoid financial penalties, efficiency problems, and reputation damages. However finding the right measures to evaluate and track compliance is very challenging. We propose a novel method to model the context and measure compliance using the User Requirements Notation (URN). We mainly use Key Performance Indicators (KPIs) extensions to URN to measure the level of compliance to rules. Such KPIs have been used in the past to measure the satisfaction level of goals and the performance of business processes. However, they have never been used for measuring compliance. Our method highlights the non-compliant policies and rules on a quadrant map based on their importance and compliance levels. Furthermore, we suggest a new method for importance calculation in this context. We use a human resource policy example to illustrate our method.

-- DanielAmyot - 08 Jul 2010


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Title Business Process Compliance Tracking Using Key Performance Indicators
Authors A. Shamsaei, A. Pourshahid, and D. Amyot
Type Conference
Conference/Journal Title 6th Int. Workshop on Business Process Design (BPD 2010)
Volume/Number LNBIP 66
Publisher Springer
Month September
Year 2010
Pages 73-84
DOI 10.1007/978-3-642-20511-8_7
Keywords Business Processes, Goal Modeling, Legal Compliance, Key Performance Indicator, Rules, User Requirements Notation
Topic revision: r2 - 24 May 2011, DanielAmyot
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