Abstract

A number of recent initiatives in both academia and industry have sought to achieve improvements in e-businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving alignment between business goals and business processes. The User Requirements Notation (URN), recently standardized by ITU-T, has some unique features and capabilities beyond what is available in other notations that can help address alignment issues. In this paper, a URN-based framework and its supporting toolset are introduced which provide business process monitoring and performance management capabilities integrated across the BPM lifecycle. The framework extends the URN notation with Key Performance Indicators (KPIs) and other concepts to measure and align processes and goals. An example process for controlling access to a healthcare data warehouse is used to illustrate and evaluate the framework. Early results indicate the feasibility of the approach.

-- DanielAmyot - 05 Nov 2009

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Title Business Process Management with the User Requirements Notation
Authors A. Pourshahid, P. Chen, D. Amyot, A.J. Forster, S. Ghanavati, L. Peyton, M. Weiss
Type Journal
Conference/Journal Title Electronic Commerce Research
Volume/Number 9(4)
Editors
Publisher Springer
Month December
Year 2009
Pages 269-316
DOI 10.1007/s10660-009-9039-z
Keywords Business Process Management, Business Process Model, Goal-Oriented Business Process Monitoring, Performance Management, User Requirement Notation
Topic attachments
I Attachment Action Size Date Who Comment
Pourshahid-ECR08-Final.pdfpdf Pourshahid-ECR08-Final.pdf manage 1 MB 24 May 2011 - 11:42 DanielAmyot Pre-publication version
Topic revision: r3 - 24 May 2011, DanielAmyot
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