Abstract

Business process compliance management is an important part of corporate governance as it helps meet objectives while avoiding consequences and penalties. Although there is much research in this area, we believe goal-oriented compliance management using Key Performance Indicators (KPIs) to measure the compliance level of organizations is an area that can be further developed. To investigate this hypothesis, we undertook a systematic literature review, querying four major search engines and performing manual searches in related workshops and citations. From a research body consisting of 198 articles and their references, we have systematically selected 32 papers. We grouped these papers into five categories and highlighted their main contributions. The results show that all selected papers were written in the last five years, and that few effectively represent compliance results using dashboards or similar tools. Although all individual pieces are available, no existing solution yet combines goals with KPIs for measuring the overall compliance level of an organization

-- DanielAmyot - 24 May 2011

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Title A Systematic Review of Compliance Measurement Based on Goals and Indicators
Authors A. Shamsaei, D. Amyot, and A. Pourshahid
Type Conference
Conference/Journal Title Third Int. Workshop on Governance, Risk and Compliance - Applications in Informations Systems (GRCIS 2011)
Volume/Number LNBIP 83
Editors
Publisher Springer
Month June
Year 2011
Pages 228-237
DOI
Keywords Systematic Review, Business Process, Goal Modeling, Legal Compliance, Key Performance Indicator
Topic revision: r1 - 24 May 2011, DanielAmyot
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