Abstract

A number of recent initiatives in both academia and industry have sought to achieve improvements in e-businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving alignment between business goals and business processes. The User Requirements Notation (URN) has some unique features and capabilities beyond what is available in other notations that can help address alignment issues.

In this paper, a URN-based framework and its supporting toolset are introduced which provide business process monitoring and performance management capabilities integrated across the BPM lifecycle. The framework extends the URN notation with Key Performance Indicators (KPI) and other concepts to measure, and align processes and goals. A healthcare case study is used to illustrate and evaluate the framework. Early results indicate the feasibility of the approach.

-- DanielAmyot - 11 Nov 2007

Discussion

  • Won Best Paper Award at MCeTech 2008
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FormForVirtualLibrary edit

Title Toward an integrated User Requirements Notation framework and tool for Business Process Management
Authors A. Pourshahid, P. Chen, D. Amyot, A.J. Forster, S. Ghanavati, L. Peyton, M. Weiss
Type Conference
Conference/Journal Title 3rd Int. MCeTech Conference on eTechnologies
Volume/Number
Editors P. Kropf, M. Benyoucef, and H. Mili
Publisher IEEE Computer Society
Month January
Year 2008
Pages 3-15
DOI http://doi.ieeecomputersociety.org/10.1109/MCETECH.2008.30
Keywords Business Process Modelling, Business Intelligence, Goal-oriented Modelling, Key Performance Indicator, jUCMNav, User Requirements Notation
Topic attachments
I Attachment Action Size Date Who Comment
MCeTech08-BAM.pdfpdf MCeTech08-BAM.pdf manage 1 MB 27 Jan 2008 - 16:51 DanielAmyot Paper - pre-publication version
MCeTech08-BAM-pres.pdfpdf MCeTech08-BAM-pres.pdf manage 2 MB 27 Jan 2008 - 16:52 DanielAmyot Presentation
Topic revision: r3 - 08 Nov 2009, HananeBecha
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