Abstract

The monitoring of business processes plays an important role in the field of Business Process Management (BPM). However, helping decision makers understand how their business currently stands in relation to their business goals is an important and unresolved issue in BPM. Related questions include how to determine what problems there may be and where they are in the goal hierarchy, along with the alignment between processes and goals. These issues should be considered in a systematic and integrated manner to help achieve and evolve business process goals.

This thesis proposes an approach utilizing User Requirements Notation to model goals and processes, to build Key Performance Indicator models, and combining with a Business Intelligence tool to monitor and measure business processes for the purpose of iteratively improving both business goals and processes. The work is illustrated through a healthcare industry case study of the hospital discharge process.

Discussion

• See also Vir Lib WER07 BAM and Vir Lib MCe Tech 08 BPM for papers
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-- Pengfei Chen - 11 Jan 2008